Last updated 2026-08-02

21 Workforce Management Jobs in New York City, NY, United States

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Foot Locker

Jul 31
Sr. Configuration Engineer - Workforce Management Systems
New York City, NY, United States senior Full Time $120k-130k/yr
  • Engineer, Workforce Management Technology (UKG Pro WFM) to support, enhance, modernize, and optimize the company’s global Workforce Managem…
  • Workforce Management Application Delivery Lead solution design, configuration, development, testing, deployment, and production stabilizati…

Orchestra

Jul 21
Director, Resource Management
New York City, NY, United States senior $135k-140k/yr
  • Partnering closely with HR, Finance, Operations, and Vertical Leaders, this role will establish a more integrated, data-driven approach to…
  • Workforce Planning & Talent Deployment Partner with HR, Finance, and Vertical Leaders to forecast staffing needs and align talent supply…

New York City Transit

Jul 20
Transit Management Analyst Series
Brooklyn, NY, United States entry $67.9k/yr
  • The successful candidate will analyze and maintain workforce data, identify opportunities to improve operational processes, and prepare rep…
  • This role also requires effective collaboration with internal stakeholders to ensure the accuracy of payroll information, maintain organize…

Fluidstack

Jul 20
Site Operations Capacity Analyst
New York City, NY, United States mid Full Time $132k-192k/yr
  • Build the reporting that connects deployment schedules to sellable capacity for commercial and leadership.
  • You've done capacity, utilization, or demand analysis for infrastructure, data centers, cloud, or heavy industry.

WPP Media

Jul 14
Manager, Capacity Planning
New York City, NY, United States mid $60k/yr
  • The Capacity Planner navigates between various fulfillment channels to optimize team configurations and enhance client strategies.
  • Role Summary and Impact The Capacity Planner is responsible for aligning capabilities with client needs to ensure timely and effective…

Progyny, Inc

Jul 14
Senior Call Center Administrator
New York City, NY, United States senior Full Time $88k-98k/yr
  • Familiarity with workforce management platforms (e.g., Verint) preferred Experience integrating telephony systems with CRM platforms such a…
  • You will partner cross-functionally with Operations, Workforce Management, and Systems teams to drive efficiency, improve reliability, and…

Oscar Health

Jul 8
Program Lead, Workforce Management
New York City, NY, United States senior $75.3k-98.9k/yr
  • About the role: The Workforce Management Program Lead supports the management, optimization, and implementation of workforce management pro…
  • We're hiring a Program Lead to join our Workforce Management team.

Current

Jul 8
Workforce Operations Analyst (Contract)
New York City, NY, United States entry $50/hr
  • ABOUT YOU 2+ years of hands-on workforce management or support operations analytics experience, ideally in a contact-center or high-volume…
  • ABOUT THE ROLE We're looking for a Workforce Management Contractor to support our Member Experience and Risk Operations team on…

Avature

Jul 2
Workforce Intelligence Insights Partner (HR Insights)...
New York City, NY, United States mid
  • Workforce Intelligence Insights Partner (HR Insights) - 20572 - Bloomberg Skip to content Bloomberg Our Company Events Search Jobs Login…
  • The Workforce Intelligence team delivers high-quality workforce data, reporting, and analytics that power evidence-based decisions across t…

Flex

Jul 2
WFM Real-Time Analyst
New York City, NY, United States entry Full Time $92k/yr
  • About the Role The Vendor Management team is seeking a sharp, action-oriented Workforce Management Real-Time Analyst to operate at the…
  • Key Qualifications 2+ years in a contact center environment; previous WFM Real-Time Analyst experience preferred Proficiency in WFM tools (…

Talkiatry

Jul 2
Senior Manager, Workforce Management | New York, NY
New York City, NY, United States senior Full Time $140k-160k/yr
  • Implement workforce management best practices for forecasting, scheduling, adherence, and intraday management – including AWA, shrinkage, s…
  • Proven success leading WFM and analytics functions supporting large-scale, high-volume operations (300+ team members across omni-channel en…

MTA Headquarters

Jun 29
Senior Manager, Position Control
New York City, NY, United States senior $115k-120k/yr
  • The Position Control Senior Manager will collaborate closely with Human Resources Business Partners (HRBPs), Finance, Talent Acquisition, a…
  • Change Management and Adaptability: Ability to lead and manage change within the organization, guiding teams through transitions and ensuri…

Figma

Jun 24
Workforce Management Analyst
New York City, NY, United States mid $115k/yr
  • As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day…
  • Reporting to our Insights & WFM Manager, you'll own our workforce capacity models, field ad-hoc planning requests across our BPO…

Rent the Runway

Jun 23
Manager, CX BPO, WFM & Programs
Brooklyn, NY, United States mid
  • About the Job: As the Manager, CX BPO, WFM & Programs, you are responsible for ensuring the high caliber of…
  • Leadership with the rest of the CX initiatives as needed Drive additional programs, projects and key results that improve the…

Current Opportunities

Jun 10
Senior Workforce Management Analyst (Remote)
New York City, NY, United States senior Full Time $86k-115k/yr
  • About The Opportunity: The Senior Workforce Management (WFM) Analyst will play a critical role in building and scaling Workforce Management…
  • What You'll Do: Workforce Management Strategy & Forecasting Design, build, and maintain contact volume forecasts from scratch across three…

Blink Health

Jun 9
Senior Manager, Operational Excellence (Workforce Strategy & Planning)
New York City, NY, United States senior
  • Workforce Strategy & Operations: Demonstrated experience designing workforce operating models and leading workforce planning, forecasting,…
  • This senior leadership role on the Operational Excellence team is responsible for evolving our workforce strategy, building a scalable Work…

Scale AI

May 8
Technical Program Manager
New York City, NY, United States mid $151.2k/yr
  • As a TPM on Planning you will own program-level planning and systems workstreams that translate demand into reliable production plans,…
  • This role combines program management, operational rigor, analytics literacy, and strong stakeholder management, with the goal of making ac…

Ross Stores

May 5
Manager, Workforce Planning / Data Analytics
New York City, NY, United States mid Full Time
  • The Manager, Workforce Planning will lead high impact analytical work, develop forecasting and staffing strategies, and guide business lead…
  • Build scalable analytics processes and continuously improve data, tools, and methodologies used across the Workforce Planning team.

Fanatics Inc.

Apr 7
Sr. Analyst, Time and Attendance (UKG Dimensions)
New York City, NY, United States senior $110k/yr
  • Analyst, Workforce Management Systems owns the strategy, governance, and optimization of the UKG Dimensions platform.
  • Partner with business HR and operations on requirements gathering and build test scenarios What We’re Looking For: 5+ years of…

Mount Sinai Health Systems

Mar 26
Capacity Management Analyst II - HSO AMB CAPACITY MGMT & ACCESS...
New York City, NY, United States mid Full Time $72.5k-108.7k/yr
  • Responsibilities Lead designated Capacity Management initiatives: Plan and execute advanced template management requests, responsible for a…
  • The Capacity Management Analyst II has excellent teamwork skills and leverages system expertise to support and collaborate with the Capacit…

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