32 Remote Workforce Management Jobs in the United States

Role highlights

• Demonstrated workforce management experience across back-office environments highly preferred.
• This role owns demand forecasting, capacity planning, staffing requirements and long-range workforce projections for several back-office fu…

Role highlights

• Responsibilities Workforce Management Strategy & Planning Develop and implement workforce management strategies to ensure optimal staffing…
• About the Role We are a fast-paced, high-growth company looking for an innovative and experienced Director of Workforce Management (WFM).

Role highlights

• Position Purpose: Analyzes the contact center's workload to build resourcing and optimize scheduling plans to meet business objectives and…
• Analyzes some complex scheduling information and develops staffing recommendations.

Role highlights

• Minimum Qualifications: 3+ years of experience in a Workforce Management (WFM) role, including forecasting, scheduling, and real-time intra…
• The Manager will ensure effective day-to-day WFM functions, drive tactical improvements, and lead advanced staff planning, precision foreca…

Role highlights

• The analyst is a key liaison between workforce planning and customer facing teams, providing actionable insights and real-time escalations…
• About the role As an Intraday Workforce Analyst you will support all of our Customer Success teams.

Role highlights

• Experience with Tableau or a similar data visualization tool for building and maintaining operational dashboards and performance reports Fa…
• Our innovative benefit solutions and services are developed and delivered by a diverse group of unique people.

Role highlights

• Summary As a Workforce Management Senior Analyst at Gainwell, you will support enterprise workforce planning, staffing alignment, and labor…
• Experience supporting forecasting, staffing, labor utilization, resource allocation, and workforce planning activities in a complex operati…

Role highlights

• Package, schedule, route, and distribute approved Workforce Planning insights and materials.
• This is an individual contributor role with broad responsibility for planning operations, program delivery, enablement, and cross-functiona…

Role highlights

• Key Responsibilities Forecasting & Capacity Planning: Own workforce forecasting, translating volume and AHT assumptions into net FTE requir…
• Own weekly WFM coordination meetings, deliver staffing plans to BPO managers, and proactively monitor headcount, attrition, and coverage ga…

Role highlights

• Workforce management experience, including experience with planning efforts.
• Required Qualifications At least 2 years of relevant experience with workforce management tools, including experience with call center oper…

Role highlights

• Manager-Workforce Assessment - MMC Consulting - Career Page Skip To Job Description View All Jobs View Our Website Thanks for…
• Manager-Workforce Assessment Remote Full Time Experienced Share Overview: The Manager will lead Workforce Assessment efforts, focusing on e…

Role highlights

• This role serves as a functional and technical resource, supporting global workforce timekeeping, absence management, workforce scheduling…
• 3+ years of hands-on experience supporting and configuring Oracle Time and Labor (OTL), Oracle HCM Cloud Time and Labor, or…

Role highlights

• The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals.
• Manage numerous real-time metrics such as: Service Level, Average Speed of Answer, Schedule Adherence, Occupancy, Average Handle Time, and…

Role highlights

• This role supports the full employee lifecycle, including staffing, onboarding, training, workforce analytics, retention, and organizationa…
• Responsibilities Support workforce planning, recruitment, staffing, onboarding, retention, and employee development initiatives.

Role highlights

• As our Senior Manager, Global Workforce Management, you'll lead a team responsible for forecasting, capacity planning, scheduling, and work…
• You'll partner closely with Operations, Finance, Vendor Management, Analytics, and Technology teams to improve operational performance whil…

Role highlights

• Serve as subject matter expert for workforce management and scheduling systems.
• Participate in workforce management configurations, implementations, modifications and upgrades of time and attendance initiatives includin…

Role highlights

• Identifies opportunities to improve scheduling practices, staffing efficiency, communication, and overall remote operations workflows.
• Coordinates with remote operations leadership, technologists, imaging center staff, and other stakeholders to ensure appropriate coverage a…

Role highlights

• We are seeking a senior WFM leader who combines deep expertise in workforce forecasting, capacity planning, and compliance operations with…
• Serve as the senior WFM voice with executive leadership, distilling complex workforce dynamics, forecast risk, and capacity tradeoffs into…

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• The Workforce Enablement Senior Forecast Planning Analyst is responsible for leading forecasting quality, capacity planning, and performanc…
• This role ensures the accuracy, consistency, and strategic alignment of forecasts by auditing outputs, validating assumptions, and driving…

Role highlights

• Workforce Management Support Support forecasting and staffing analysis.
• Experience supporting Operations, QA, Training, and Marketing teams.

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• As a Workforce Planning Advisor (EMEA), you will combine cutting-edge People Analytics technology with delivery innovation.
• You will bring a deep expertise in Strategic Workforce Planning consulting, organizational design, and HR data analytics to elevate custome…

Role highlights

• About the Role WellTheory is hiring a Workforce Strategy & Planning Lead to support the growth and efficiency of our…
• This role reports directly to our Co-Founder and Head of Ops, and works cross-functionally with Care, Product, Marketing, and Finance…

Role highlights

• The Resource Manager will support the business line leaders in making staffing decisions that serve the client, support employee career…
• Supporting business line leaders in ensuring that their team members are fully utilized, including providing information and making staffin…

Role highlights

• Proactively troubleshoot scheduling conflicts and adjust assignments to maintain service continuity and quality.
• Reporting into the Planned Services Department, this role ensures that customer commitments are met through accurate scheduling, proactive…

Role highlights

• As a RTA you will manage the real-time aspect of the business in terms of staffing, reporting, escalation and outage…