52 Workforce Management Jobs in Bengaluru, India

Role highlights

• We are hiring a Senior Capacity Planner to own short term forecasting, WFM tool strategy, interval-level scheduling, and headcount optimiza…
• And data visualization tools such as Tableau experience - Experience in capacity planning, operations planning, business analysis or simila…

Role highlights

• Workforce Management Real Time Analyst (RTA) Job Summary The Workforce Management (WFM) Real Time Analyst is responsible for monitoring rea…
• The role supports intraday workforce management by analyzing performance trends, identifying staffing gaps, and partnering with Operations…

Role highlights

• Partner with WFM, Real-Time Analysts, and Operations teams to optimize staffing and service levels.
• The Traffic Analyst evaluates contact center capacity, recommends staffing adjustments, monitors intraday performance, updates forecasts, s…

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• Work closely with Real Time Team to ensure they are aware of potential upcoming gaps post finalization of schedules Proactively…
• Proficiency on computers, excellent knowledge and use of word processing, spreadsheets, and database systems Experience with WFM Tools such…

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• Monitor workforce data and scheduling performance to identify opportunities for improved workforce utilization and operational efficiency.
• Workforce Analytics & Tools Analyze historical workforce and operational data to support scheduling decisions and staffing alignment.

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• Experience in workforce management software and tools.
• Capacity Planner / Workforce Operations Lead Analyst (BAND 3) The job profile for this position is Planning and Workflow Lead…

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• Analyst II - Alorica Careers loaded.
• End Session Continue Working Work Summary This summary is generated by AI Assist.

Role highlights

• The individual will work across several projects, utilizing deep knowledge of Workforce Management processes and systems.
• Job Summary: We are looking for an Assistant Manager with strong expertise in WFM who will support and lead components…

Role highlights

• This role serves as a strategic partner to Delivery, Practice, Sales, Finance, Strategic Workforce Management (SWM), and People & Culture…
• Deliver executive-level reporting and insights related to: Utilization Demand fulfillment Time-to-deploy Workforce capacity Internal mobili…

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• Workforce Management Scheduler Job Summary The Workforce Management (WFM) Scheduler is responsible for creating and optimizing employee sch…
• Create and maintain employee schedules using workforce management systems.

Role highlights

• This role serves as a strategic partner to Delivery, Practice, Sales, Finance, Strategic Workforce Management (SWM), and People & Culture…
• Deliver executive-level reporting and insights related to: Utilization Demand fulfillment Time-to-deploy Workforce capacity Internal mobili…

Role highlights

• This role partners closely with business, delivery, finance, sales, talent acquisition, and workforce management teams to translate busines…
• Strong understanding of workforce supply-demand management, utilization, capacity planning, and talent fulfillment processes.

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• Establish and manage program governance mechanisms including sprint cadences, status reporting, escalation paths, and decision-making frame…
• The Program Manager will drive alignment across engineering, data science, operations, and business stakeholders to ensure seamless deliver…

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• Required skills and experience Experience in capacity planning, workforce planning, or demand planning in a complex organization Ability to…
• This role blends analytical work with close collaboration across HR, Finance, and business stakeholders, with a strong emphasis on planning…

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• The Resource Management Manager will maintain a strong pulse on current and future demand, resource capacity, utilization, and skills acros…
• Identify opportunities to continuously improve Resource Management processes, reporting, tools, and ways of working.

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• Champion and lead Strategic Experience Management initiatives, aligning resource strategy with long-term business objectives.
• Skills and attributes for success: Hands on knowledge on End to End Resource management Be proficient in MS Project/Word/PowerPoint/Excel -…

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• Change management and transformation expertise, with the ability to support evolving processes, behaviors and adoption of workforce plannin…
• Analytical and data-driven, with the ability to identify gaps in data, manage planning inputs and improve accuracy and completeness of…

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• Job Summary: We are looking for a Manager with expertise in WFM to join the Human Capital Advisory team.
• In this role, the individual will have an opportunity to work across several projects, utilizing their knowledge and experience of…

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• What You’ll Do Analyst is accountable to do the tactical work within Workforce management by supporting the various workforce management…
• Supporting the various other Work Force Management roles as needed.

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• Serve as a subject matter expert in Real-Time Management (RTM), monitoring operational performance, identifying emerging trends, and provid…
• Competencies: Manage relationships with business operations, finance and Manage workload assignments across environment achieving optimal p…

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• The role supports operational efficiency through forecasting, resource management, data analysis, and actionable insights to drive business…

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• The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals.
• Manage numerous real-time metrics such as: Service Level, Average Speed of Answer, Schedule Adherence, Occupancy, Average Handle Time, and…

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• This position will be expected to provide support to the Workforce Management Team and all functions.
• The Analyst will monitor workforce systems to provide the team with accurate and timely data entry of scheduling, attendance, exceptions,…

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• Working closely with Clinical Operations leaders, Project Managers, Functional Managers, and Human Resources, the role monitors resource ca…
• Maintain resource planning tools and ensure data accuracy.

Role highlights

• This role is central to translating volume trends, staffing assumptions, and business inputs into actionable short- and medium-range capaci…
• You'll work at the intersection of forecasting, operations, and cross-functional stakeholder collaboration to ensure CX is always staffed t…