56 Remote Technical Support Jobs in Mexico

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• What You'll Do Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before…
• Handle live incidents end-to-end, from detection to closure: React to an incident with urgency, coordinate across Support, Engineering, and…

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• 1-3 years of experience in support, engineering, or other technical roles.
• Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our…

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• Provide first- and second-level technical support for post-sale customers via inbound channels Debug, optimize, and troubleshoot complex da…
• LET’S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow…

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• This is a customer-facing role where you'll combine technical expertise, problem-solving, and communication skills to support product imple…

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• Your key responsibilities: Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations…

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• About the role: Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support exper…
• Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our…

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• You’ll own first-line support: taking tickets from customers and partners, reproducing issues, debugging live production instances, and get…
• You’ll work closely with the Workflow engineering team, who handle support themselves today.

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• The Trading Application Support Engineer will provide critical technical support to the trading desk and back-office operations specializin…
• The support engineer should be able to connect the dots and be proactive toward improving the day-to-day support function.

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• Job Summary: As an Associate Technical Support Engineer at Drata, you will be an integral part of our Customer Support…
• You will work closely with experienced engineers and cross-functional teams—including Engineering, Product, and Customer Success—to assist…

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• About the role: We are looking for an experienced Compliance Product Support Engineer to join our Global Technical Support organization.
• Provide technical support for audits & inspections in collaboration with our Escalations, Product and Legal teams Drive continuous product…

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• Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
• As a Solutions Engineer, you can expect to: Collaborate strategically with Account Executives to enhance the technical aspects of the…

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• As a Solutions Engineer, you are the technical owner of the merchant relationship from first sales conversation through live integration…
• Acting as a bridge between technical and business functions, a Solutions Engineer not only helps demonstrate and implement the product’s…

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• About the Opportunity As a Technical Account Manager at Ellucian, you will serve as a strategic advisor and orchestration lead…
• What you will bring Minimum of 3-5 years in a technical customer-facing or account management role in a SaaS, EdTech…

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• Required Qualifications Experience in a Managed Services Provider (MSP) environment is mandatory.
• Assist in diagnosing and troubleshooting basic hardware, software, networking, and connectivity issues for end users.

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• Responsibilities Customer Success & Relationship Management Drive platform adoption and growth through Account Team collaboration Build str…
• The work As a Technical Account Manager at Glia, you will play a key role in ensuring the success and…

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• Experience supporting customers through email, live chat, SMS, and/or social media.
• Requirements Previous customer service experience in a high-volume environment.

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• 2-3 years of customer service experience and able to handle multiple customer issues simultaneously.
• Experience working in e-commerce platforms.

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• Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your…
• What you need to succeed in this role: Excellent Swedish and English skills (at least C1 level for both spoken…

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• Connect the dots across the business - Be the person who notices that a spike in one queue is caused…
• Turn recurring problems into fewer problems - Track what customers contact us about, quantify it, and bring the top patterns…

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• This is a full-time remote position based in Mexico, reporting directly to the Customer Support Manager.
• POSITION QUALIFICATIONS: -University Degree in Science (Biotechnology, Chemistry, Biology, Health Sciences) or wide experience in Customer…

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• Platinum Support Account Manager also acts as an internal escalation point, collaborating with Sales, Customer Success & Services to resolv…
• Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in o…

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• Deliver white glove, VIP level support to high end beauty salons in the program, crafting personalized and empathetic written communication…
• Strong and effective phone contact handling skills along with strong organizational and administrative skills and attention to detail.

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• Key Responsibilities Team Leadership & Change Management Leads, coaches, and develops a team of 6 across support and professional services…
• Collaborates with Product, Engineering, Customer Success, and GIS Consulting to resolve complex issues and improve the end-to-end customer…

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• Collaborate with the Technical Support team to troubleshoot and resolve issues.
• Integrations Engineer Integrations Engineer About Cerby At Cerby , security is everyone's business.

Role highlights

• What you'll do Engage with customers through Zoom calls and email as a technical consultant during the post-sales journey, providing…
• You'll report to the Customer Success Engineer Team Manager.