Last updated 2026-08-02
81 Customer Success Jobs in Boston, MA, United States
Browse 81 Customer Success jobs in Boston, MA, United States, including Customer Success Manager, Manager of Customer Success, DSO, and Manager of Customer Success roles from ZoomInfo Technologies LLC, Hi Marley, and Datadoghq. Listings are updated hourly and include salary data where available.
Market data for Customer Success jobs in Boston, MA, United States
Professionals focused on ensuring customer satisfaction and retention through strategic relationship management and support.
Salaries for Customer Success jobs in Boston, MA, United States
Salary ranges come from jobs that include pay information. Annual ranges are shown when available.
| Pay type | Lower (p25) | Mid (p50) | Higher (p75) |
|---|---|---|---|
| Annual | $85K | $110K–$145K | $179K |
| Scope | Lower (p25) | Mid (p50) | Higher (p75) | Postings with salary ranges |
|---|---|---|---|---|
| Boston metro | $88K | $117K | $149K | 69 |
| Massachusetts | $88K | $115K | $146K | 75 |
| U.S. | $75K | $111K | $154K | 2,064 |
Salary data: 51 of 81 jobs include pay information (63%).
Explore Boston, MA, United States Customer Success salary data.
Companies hiring for Customer Success jobs
| Company | Current jobs |
|---|---|
| ZoomInfo Technologies LLC | 4 |
| Hi Marley | 3 |
| Datadoghq | 2 |
| Forrester Research, Inc. (US) | 2 |
| Freshworks | 2 |
| Lumafield | 2 |
| MongoDB | 2 |
Customer Success jobs by schedule
| Schedule | Current jobs | Share of current jobs |
|---|---|---|
| Full time | 81 | 100% |
Customer Success jobs by experience level
Common Customer Success job titles
| Title | Current jobs | Share of current jobs |
|---|---|---|
| Customer Success Manager | 14 | 17% |
| Manager of Customer Success, DSO | 1 | 1% |
| Manager of Customer Success | 1 | 1% |
| Sr. Director, Global Customer Success | 1 | 1% |
| Head of Customer Success and Support Ops | 1 | 1% |
Customer Success jobs by listed location
| Location | Current jobs | Share of current jobs |
|---|---|---|
| Boston, MA, United States | 55 | 74% |
| Waltham, MA, United States | 6 | 8% |
| Burlington, MA, United States | 5 | 7% |
| Cambridge, MA, United States | 4 | 5% |
| Somerville, MA, United States | 4 | 5% |
- How many Customer Success jobs are listed in Boston, MA, United States?
- This page currently shows 81 Customer Success jobs in Boston, MA, United States.
- What salary data is available for Customer Success jobs in Boston, MA, United States?
- Salary comparison includes Boston metro (Lower (p25) $88K, Mid (p50) $117K, Higher (p75) $149K, 69 postings with salary ranges) and Massachusetts (Lower (p25) $88K, Mid (p50) $115K, Higher (p75) $146K, 75 postings with salary ranges).
- Which companies are hiring for Customer Success roles in Boston, MA, United States?
- Current jobs include openings from ZoomInfo Technologies LLC (4 jobs, 5%), Hi Marley (3 jobs, 4%), Datadoghq (2 jobs, 2%), Forrester Research, Inc. (US) (2 jobs, 2%), and Freshworks (2 jobs, 2%).
- What experience levels are common for Customer Success jobs in Boston, MA, United States?
- Current jobs by experience level: Mid (51 jobs, 63%) and Senior (30 jobs, 37%).
- What work schedules are common for Customer Success jobs in Boston, MA, United States?
- Current jobs by schedule: Full time (81 jobs, 100%).
- What Customer Success job titles are common in Boston, MA, United States?
- Common titles include Customer Success Manager (14 jobs, 17%), Manager of Customer Success, DSO (1 job, 1%), Manager of Customer Success (1 job, 1%), Sr. Director, Global Customer Success (1 job, 1%), and Head of Customer Success and Support Ops (1 job, 1%).
- What job data does this page include?
- Most current jobs are full-time (81 of 81). 51 of 81 current jobs are at the mid level. 51 of 81 jobs include pay information.
Related customer support jobs
Semrush Inc.
Jul 31- Scaling customer success for data customers.
- Joining the Sales team also means: Fast forward and continuous career growth: the highest rate of promotions within the organization…
Customer Success Manager III
- As a Customer Success Manager, you will orchestrate the customer journey through proactive engagement strategies.
- Leverages the support of the Customer Success Specialist to ensure largest impact on client engagement and value delivered while efficientl…
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Mimecast
Jul 31- We are looking for a driven and customer-centric Customer Value Manager who is passionate about building strong relationships and deliverin…
- Experience working alongside Account Managers or Account Executives in a named-account model, with clear technical, value, and commercial o…
Prudentia Sciences
Jul 30- Customer Success Manager to drive commercial success for enterprise biopharma accounts.
- You'll be the account owner biopharma customers turn to day-to-day, running onboarding, driving adoption, and closing renewals across your…
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ZoomInfo Technologies LLC
Jul 30- Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Custo…
- This CSM will be responsible for all aspects of strategic account partnerships, adoption and customer success planning.
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Klaviyo
Jul 28- Internal enablement & activation: Support Champions' presence across the product development and go-to-market lifecycle by leading cross-fu…
- This person will regularly represent the Champions program to senior stakeholders across the business.
Userlane
Jul 28- The technical and value seat alongside Sales on new deals and expansions: solution design, proof of concepts, technical evaluations, securi…
- Five or more years in customer success, solutions consulting, or account management with large organizations.
SAP
Jul 28- Who You’ll Become The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with…
- S/4HANA Finance Finance & Quote to Cash(Q2C) Procurement SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR…
Protex AI
Jul 27- What You'll Need: 5+ years in client success, account management, or program delivery in B2B SaaS. Proven track record owning…
- Sales & Account Management: Partner from late-stage sales through expansion.
Liberate
Jul 24- You're the trusted advisor bridging customers, product, engineering, and growth.
- Experience: 7+ years in customer-facing roles (customer success, solutions, implementation, consulting, or product), including time owning…
Vector
Jul 23- Qualifications 8+ years in Customer Success, account management, or another customer-facing B2B SaaS role, including experience building or…
- Build the team: Hire, coach, and grow a high-performing Customer Success organization as the company scales.
Okta
Jul 23- Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector…
- You will thrive in this role if you: Have 5+ years of experience in a customer success, account management, or…
LinkSquares, Inc.
Jul 23- Customer Success Manager (CSM) , you will serve as the primary guide and strategic partner for our customers throughout their…
- About the team: Join our Customer Experience organization, a detail-oriented and financially driven team dedicated to driving long-term val…
DoorDash USA
Jul 23- About the Role As a Strategic Partner Manager II (SPM) , you will own and grow relationships with a portfolio…
- You’ll lead complex, high-impact partnerships focused on driving long-term growth, profitability, and retention for merchants on the DoorDa…
Datadoghq
Jul 22- Enterprise Customer Success Manager - Boston | Datadog Careers Careers Welcome Culture Workplace Benefits Candidate Experience Inclusion Le…
- Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly con…
More roles at Datadoghq
Modulate
Jul 22- Your Impact As a Senior Customer Success Manager at Modulate, you’ll be the bridge between our customers and our internal…
- We’re looking for a Senior Customer Success Manager to join the Business Development team to work with our largest customers,…
CSQUARE
Jul 21- Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advoca…
- About the Position Hybrid Role, 3x/week Csquare is seeking a talented, highly motivated individual to serve as a Customer Success…
Career Opportunities
Jul 21- Key Accountabilities: Manage the Voice of customer program, administration of the CSS, deep dive and Mystery Rider surveys.
- Champion to the business specific areas/actions that business units can undertake to positively influence customer satisfaction.
ARVO
Jul 20- Key Responsibilities Manage the complete client lifecycle, including onboarding, training, account management, renewals, and upselling acti…
- Requirements Minimum of 2 years' experience in account management, client success, sales, customer success, or project management roles.
MongoDB
Jul 17- About the Role As a key member of the Customer Experience Strategy team, you will help shape how the organization…
- In this role, you will build and evolve the mechanisms that help us understand those experiences holistically, identify the moments…
More roles at MongoDB
Freshworks
Jul 17- Job Description At Freshworks, we're looking for a Strategic Customer Success Manager to partner with a select portfolio of our…
- Qualifications 10-12+ years of experience in Customer Success, Enterprise Consulting, Technical Account Management, or Enterprise Account M…
More roles at Freshworks
Autodesk Inc.
Jul 16- Customer Success Manager (CSM), Autodesk Forma/Construction: Focuses on onboarding new customers, accelerating time to value, and ensuring…
- Responsibilities Strategic Customer Partnership: Develop a deep understanding of customer goals, priorities, and success criteria Create an…
Client Success Manager
- As a Client Success Manager at ACCC, you’ll be the trusted guide for clients enrolled in our Debt Management Program…
- Partner with teammates in Counseling, Creditor Relations, and Disbursements to resolve issues.
Sigma Computing
Jul 14- Experience navigating complex enterprise sales environments with multiple priorities and stakeholders Strong analytical skills with a prove…
Recorded Future
Jul 13- As a member of the Global Services organization, you will be responsible for ensuring Gainsight effectively supports our Customer Success…
- Experience working within a broader Customer Success technology ecosystem.
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