48 Customer Success Jobs in Berlin, Germany

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• Support the development of the Customer Success Management team by mentoring and inspiring fellow ACSMs through example and personal/profes…
• Prior experience as a Customer Success Manager (or equivalent) with a proven track record of driving customer satisfaction, adoption, and…

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• As a Senior Customer Success Manager, you will act as a strategic consultant and trusted advisor to our mid-market and…
• Job Description Freshworks is looking for an exceptional addition to our Customer Success team in Germany.

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• Collaborate with the Business Development team to identify new business opportunities and support the company’s growth initiatives, as well…
• The ideal candidate will focus on implementation, building strong relationships, identifying upsell opportunities, and collaborating with t…

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• Aid customer teams in exposing program value to their organization Support the development of the Customer Success Management team by…
• Prior experience in a Customer Success Manager Role or equivalent with a history of increasing satisfaction, adoption, and retention.

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• What You Bring: 4+ years of experience in Customer Success, Account Management, or a strategic customer-facing role.

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• About the role As a Customer Success Manager, you'll be responsible for supporting and developing a portfolio of small and…
• What you’ll do Build and maintain strong relationships with clients and partners Acting as the primary point of contact for…

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• We are looking for a Product Customer Success Manager to serve as the senior technical platform expert embedded within the…
• Technical Enablement for Customer Success Act as the primary regional technical CS expert, providing authoritative platform guidance to CSM…

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• What experiences will help you in this role: 2+ years of experience in customer success, account management, or logistics customer-facing…
• This role involves a combination of customer service, account management, and logistics operations to maintain high levels of client satisf…

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• 2 Jahre Erfahrung im Customer Success, Account Management oder in einer vergleichbaren Rolle, idealerweise im B2B SaaS und Sales Umfeld.
• Als Customer Success Manager gehörst du zu den ersten Personen, die diesen Bereich formen und langfristig prägen.

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• As Enterprise Customer Success Manager at Langdock, you are the person who guides companies through that shift - as part…
• You will work closely with Solutions Engineering to deliver real value and with Product to bring the customer's voice into…

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• Role Overview As a Customer Success Manager, you’ll guide customers through their entire journey—from onboarding to successfully integratin…
• Why join the talent pool This is not a role tied to a specific opening, but a way for us…

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• Your mission Strategisches Customer Success Management für ein definiertes Portfolio nationaler und internationaler Bestandskunden – mit kl…
• Du bringst die Bereitschaft mit, in einem toolgestützten, AI-ergänzten Arbeitsumfeld zu arbeiten und dieses aktiv mitzugestalten Ownership-…

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• THE OPPORTUNITY We are hiring a Client Success Manager to join our Sales team in Berlin!
• WHO YOU ARE An accomplished individual with experience managing client relationships in a client-facing position.

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• Das bringst du mit 2+ Jahre Erfahrung im Customer Success oder Account Management in einem B2B SaaS Umfeld oder aus…
• Als (Senior) Customer Success Manager bist du der strategische Partner unserer Enterprise- und Mid-Market-Kunden.

Role highlights

• As a Customer Success Manager , you’ll be responsible for building long-term customer relationships, driving customer retention and expansi…
• We’re looking for a motivated Customer Success Manager (m/f/d) to join and drive the customer success processes at one of…

Role highlights

• Ausgeprägte Eigeninitiative sowie die Ambition, als Senior-Profil die strategische Ausrichtung des Customer Success aktiv mitzugestalten.
• Du fungierst als Mentor für das Team und teilst deine Expertise in der Beratung komplexer Organisationen, um unsere Customer-Success-Standa…

Role highlights

• WHAT YOU'LL BE DOING You manage your own portfolio of medium-sized business customers and ensure they fully leverage the value…
• THE QUALITIES YOU'LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD Strong communication skills with a passion for product demos and…

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• The Head of Customer Success plays a vital role in helping the startup build strong, long-lasting customer relationships.
• This position involves developing and executing strategies to drive customer success, managing a team of Customer Success Managers (CSMs),…

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• Your mission You are the person who owns customer success hands-on in the delivery and manages every process step E2E…
• This role owns the customers success and the commercial outcome by creating sustainable long-term value by delivery the right things.

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• This newly created role offers the opportunity to build our first Enterprise focused Customer Success team for DACH.
• Reporting directly to the Senior Director of Customer Success, you’ll drive team performance through coaching, development, and clear accou…

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• Your Profile 5+ years in customer-facing roles spanning some combination of customer success, engagement management, or delivery/project ma…
• Your Mission As a Customer Value Partner at Hawk, you own the customer relationship from first scoping through implementation and…

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• ABOUT THE ROLE We're looking for a Head of Customer Experience to define what world-class customer success looks like at…
• WHAT YOU'LL DO Lead, grow, and coach the AI Search Strategist team: hire ahead of demand, raise the bar on…

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• As part of the Customer Success team, you will assist in onboarding, support, and engagement efforts to ensure our customers…
• You’ll report to the Head of Customer Success and collaborate closely with other internal teams including Product, Sales, Onboarding, Marke…

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• Experience in commercially-focussed, excellent, and fast-paced environments consisting of: top tier consultancy and/or startup/scaleup You…
• You catch churn risk early and hit 80+ NPS across the base Personally build, maintain strong relationships with telli’s tier…

Role highlights

• 👀Your Mission as a Team Lead Customer Support Build, develop, and scale a high-performing Customer Support team that delivers exceptional…
• Partner closely with Product, Banking, and other cross-functional teams to transform customer feedback into meaningful product and process…