About Matter Health
Matter Health delivers primary and preventive healthcare directly to older adults living in affordable housing communities. Our mission is simple: to improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. As we rapidly expand across the country, we are building a team of mission-driven professionals who thrive in fast-paced, collaborative environments.
Total Healthcare. Where you live.
About the Role
Matter Health is seeking a Senior Director of People & Organizational Development to build and lead our enterprise strategy for employee growth, leadership development, organizational capability, and performance excellence.
Reporting to the CHRO, this leader will own a broad portfolio spanning enterprise learning, leadership and manager development, performance management, culture, employee engagement, organizational development, change management, and clinical and technical training.
This is both a strategic and hands-on leadership position. You will establish the strategy, lead and develop the team, advise executives and operational leaders, and personally design solutions, coach leaders, facilitate programs, and guide complex performance interventions when needed.
The ideal candidate understands that training is not the answer to every performance problem. You will use Human Performance Improvement and root-cause analysis to determine whether a challenge requires training, coaching, clearer expectations, process improvement, new tools, or another organizational intervention.
Responsibilities
Build and own an integrated enterprise People and Organizational Development strategy aligned with Matter Health’s growth and business priorities
Lead, coach, and develop a team of learning, organizational-development, learning-design, and performance-support professionals
Assess enterprise skill, leadership, and capability gaps and prioritize learning and development investments
Design and scale leadership, manager-development, professional-development, and role-specific competency programs
Lead the development of clinical and technical training that is practical, competency-based, and aligned with performance and regulatory expectations
Apply Human Performance Improvement and root-cause analysis to diagnose individual, team, and organizational performance gaps
Design and personally deliver targeted interventions, including learning solutions, leader coaching, job aids, workflow improvements, and performance support
Own Matter Health’s performance-management lifecycle, including goal setting, reviews, calibration, feedback, and manager enablement
Serve as a trusted advisor and coach to leaders throughout the organization
Translate Matter Health’s values into observable behaviors and embed them into leadership programs, onboarding, communication, and performance expectations
Lead employee-engagement, onboarding, orientation, and broader employee-experience strategies
Build organizational change-management capabilities and support major business initiatives
Establish meaningful measures connecting learning, engagement, and performance initiatives to operational outcomes
Evaluate and adopt learning, performance, and AI-enabled technologies that improve organizational effectiveness
Qualifications
Bachelor’s degree in Human Resources, Organizational Development, Education, Instructional Design, Business, or a related field; equivalent directly relevant experience will be considered
12–15 years of progressive experience across Learning and Development, Organizational Development, performance-based training, or related people-development functions
5–7 years of experience leading and developing teams, including multifunctional teams or people leaders
Demonstrated experience building enterprise learning or leadership-development strategies from the ground up
Deep working knowledge of Human Performance Improvement, performance consulting, root-cause analysis, or a comparable methodology
Hands-on instructional-design experience and the ability to personally design and deliver learning solutions
Experience leading organizational change using a formal or structured change-management approach
Experience owning or significantly contributing to enterprise performance-management processes
Strong executive coaching, facilitation, communication, and relationship-building skills
Demonstrated ability to connect people-development investments to measurable business and operational outcomes
Ability to operate strategically while remaining personally engaged in execution
Preferred Qualifications
Master’s degree in Business, Organizational Psychology, Instructional Design, Adult Learning, Education, Human Resources, or a related field
Relevant certification such as ATD CPTD, ISPI Certified Performance Technologist, Prosci Change Practitioner, ICF ACC/PCC, SHRM-SCP, or SPHR
Experience designing competency-based training in healthcare, clinical operations, or another highly regulated environment
Experience supporting a geographically distributed or field-based workforce
Experience with organizational design, workforce planning, succession planning, learning technology, or performance-management systems
What Success Looks Like
Establishing a clear and prioritized enterprise People and Organizational Development strategy
Building scalable learning, leadership, performance-management, and organizational-development infrastructure
Strengthening clinical, technical, leadership, and manager capabilities across Matter Health
Developing a high-performing team that serves as trusted strategic partners
Improving onboarding, employee engagement, culture, and the overall employee experience
Diagnosing the actual causes of performance gaps and implementing solutions that improve real-world results
Serving as both a strategic enterprise leader and a hands-on coach, designer, facilitator, and problem-solver
Work Location
This is an onsite position based at Matter Health’s Nashville, Tennessee office. Regular in-person collaboration is an essential component of the role.
Travel to Matter Health markets and other locations will be required based on organizational, leadership, training, and operational needs.
Why Matter Health
We believe where someone lives should never determine the healthcare they receive. Every team member at Matter Health plays an important role in expanding healthcare access for older adults living in affordable housing communities.
In this position, you will shape how our employees and leaders grow, perform, and experience Matter Health. Your work will build the people and organizational capabilities that allow our teams to provide consistent, high-quality, relationship-based care.
If you are a strategic and hands-on leader who is energized by building, coaching, solving complex performance challenges, and creating meaningful organizational impact, we want to meet you.
Total Healthcare. Where you live.
Working at Matter Health
Full-time team member benefits begin the first of the month following your start date.
Health & Wellness
Medical, dental, and vision coverage
Employer-funded HSA and FSA options
Employer-paid life and disability insurance
Voluntary illness, accident, and hospitalization coverage
Access to Matter Health’s in-person and virtual care services
Financial Security
Competitive compensation
401(k) with company match beginning at Day 60
Access to financial-wellness resources
Time Away
Up to four weeks of Paid Time Off
10 paid company holidays
Two volunteer days annually
Equal Opportunity Employer
Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are dedicated to creating an environment where every team member feels valued, respected, and supported.