Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.
Job Title: Technical Customer Success Manager (PR & Communications)
Location | Columbia, Maryland (On-Site)
Time Zone | Eastern Time (EST/EDT)
Role Overview:
We are seeking a proactive and technically-minded Customer Success Manager to support clients using an AI-powered narrative intelligence platform. This platform monitors online conversations across mainstream and fringe channels to help organizations detect emerging narratives, coordinated amplification, and reputational risks in real time. This is a full-time, on-site role ideal for someone who can bridge technical product capabilities with the needs of PR, communications, and public affairs professionals. The ideal candidate is client-focused, adaptable, and comfortable wearing multiple hats in a fast-paced startup environment.
Key Responsibilities:
Onboard new clients (PR agencies, communications teams, and public affairs departments) onto the platform
Guide clients in understanding and effectively using narrative-tracking dashboards, alerts, and reporting tools
Serve as the technical translator between the product/engineering team and non-technical PR-minded clients
Manage renewals, training sessions, and ongoing account support to ensure clients realize full platform value
Troubleshoot client issues and coordinate with internal teams to resolve technical questions or concerns
Gather and relay client feedback to support product roadmap and feature development
Support cross-functional initiatives including onboarding materials, client -communications, and account documentation
Required Qualifications:
Experience in a Customer Success, Account Management, or Client Services role, ideally within a SaaS or technology platform environment
Strong understanding of, or interest in, PR, communications, or public affairs workflows
Ability to translate technical concepts into clear, actionable guidance for non-technical stakeholders
Excellent written and verbal communication skills with a professional, client-facing demeanor
Comfortable working in a small, fast-paced startup environment and adapting to shifting priorities
Strong organizational skills with the ability to manage multiple client accounts simultaneously
Preferred Qualifications:
Experience working with PR agencies, comms teams, or government affairs clients
Familiarity with social listening, media monitoring, or narrative/intelligence platforms
Experience contributing to product feedback loops or working closely with engineering/product teams
Tools & Technology:
Client-facing SaaS dashboard/platform
CRM and customer success tools
Google Workspace
Slack, Zoom, and other collaboration tools
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Compensation Range: $70K - $90K